Last updated: October 2020

Make a Claim

If something has happened and you need to make a claim, you can use our online claim form. This lets you seamlessly file claims from your phone – anytime, anywhere.

Provided we’ve got all the necessary documents we’ll process, assess, and pay your claim without delay, typically within 10 working days. Don’t worry, we’ll let you know if we need any further information or documents to help process your claim.

Reach out to us anytime

EMERGENCY ASSISTANCE

If you need to make an emergency claim, you can call us on 1300 UPCOVER. Be sure to have called ‘000’ for emergency assistance and support too.

CLAIMS ASSISTANCE

If it’s not an emergency, find us on live chat during business hours, or email claims@agileunderwriting.com about a new or existing claim. To make a claim online use our easy online form.

SALES & SUPPORT

Not sure which is the right level of cover for you? Find us on live chat or email hello@upcover.com.au. You can also apply to cancel your existing policy by reaching out to us at support@upcover.com.au.

GENERAL ENQUIRIES

Want to get in touch about something else? We love a chat! Reach us by email at hello@upcover.com.

To help us assist you, it's important that you

 Share your registered email address

 Understand what's covered

 Keep photos of the accident, proof of receipts and medical records

Keep reports from police